Privacy Policy
PRIVACY POLICY Paramount Space Cleaning Services Last updated: 14 February 2026
1. Introduction
Paramount Space Cleaning Services (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at www.paramountspacecleaning.co.uk (the “Website”) or use our cleaning services.
This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
Paramount Space Cleaning Services Coventry, West Midlands United Kingdom Email: [INSERT EMAIL ADDRESS] Telephone: [INSERT PHONE NUMBER]
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
3. What Personal Data We Collect
3.1 Information You Provide to Us
When you contact us via our website, telephone, email, or enquiry form, we may collect:
- Your name
- Email address
- Telephone number
- Postal address or postcode
- Details of the cleaning services you require
- Any other information you choose to provide in your message
3.2 Information Collected Automatically
When you visit our Website, we may automatically collect the following technical data:
- Your IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website address
- Date and time of your visit
3.3 Cookies
Our Website uses cookies and similar technologies. Please see Section 9 (Cookies) below for full details.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide you with the information or services you have requested
- To provide, manage, and deliver our cleaning services to you
- To communicate with you about your booking, including appointment confirmations and reminders
- To improve our Website and services
- To comply with our legal obligations
- To send you marketing communications where you have given your consent (see Section 7)
5. Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:
Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing emails or the use of non-essential cookies.
Contract: Where the processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract (e.g. providing a quotation for cleaning services).
Legitimate Interests: Where the processing is necessary for our legitimate interests, provided these are not overridden by your rights. Our legitimate interests include improving our services, managing our business, and responding to enquiries.
Legal Obligation: Where the processing is necessary to comply with a legal obligation, such as maintaining financial records for tax purposes.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients where necessary:
- Website hosting providers who store our Website data on secure servers
- Email service providers who help us manage communications
- Analytics providers (such as Google Analytics) who help us understand how our Website is used
- Accountancy and legal professionals for the purposes of business administration
- Law enforcement or regulatory bodies where we are legally required to do so
All third-party service providers are required to take appropriate security measures to protect your personal data and are only permitted to process it for specified purposes in accordance with our instructions.
7. Marketing Communications
We will only send you marketing communications (such as emails about our services, offers, or updates) where you have given your explicit consent to receive them.
You have the right to withdraw your consent at any time by clicking the unsubscribe link in any marketing email, or by contacting us using the details in Section 2.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:
- Enquiry data (name, email, phone, message): retained for up to 24 months after your last interaction with us, unless you become a customer
- Customer data (service records, invoices): retained for up to 6 years after the end of our business relationship, in line with HMRC requirements
- Website analytics data: retained for up to 26 months (in line with Google Analytics default settings)
- Marketing consent records: retained for as long as you remain subscribed, plus 12 months after unsubscribing
When personal data is no longer required, it will be securely deleted or anonymised.
9. Cookies
Cookies are small text files placed on your device when you visit our Website. We use the following types of cookies:
Strictly Necessary Cookies: These are essential for the Website to function properly. They do not require your consent.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our Website. These cookies collect information such as pages visited, time spent, and referral sources. This data is anonymised and used solely to improve our Website. These cookies require your consent.
Functionality Cookies: These cookies remember your preferences to provide a more personalised experience.
When you first visit our Website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your cookie preferences at any time through your browser settings or by using the cookie settings link on our Website.
For more information about how Google Analytics processes data, please visit Google’s privacy policy.
10. International Data Transfers
Some of our third-party service providers (such as Google Analytics and our email platform) may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data, such as:
- Transfers to countries with an adequacy decision from the UK Secretary of State
- Standard contractual clauses approved by the Information Commissioner’s Office (ICO)
- Other legally recognised transfer mechanisms under UK GDPR
11. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights in relation to your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you (known as a “subject access request”).
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our lawful basis.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in Section 2. We will respond to your request within one month.
You will not normally be charged a fee for exercising your rights. However, we may charge a reasonable fee or refuse to comply with your request if it is clearly unfounded or excessive.
12. Right to Lodge a Complaint
If you are unhappy with the way we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: www.ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
13. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
- SSL/TLS encryption on our Website
- Secure storage of electronic data with access controls
- Regular review of our data collection, storage, and processing practices
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. Links to Other Websites
Our Website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and accept no responsibility for them. We encourage you to review the privacy policy of any website you visit.
15. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete that data promptly.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date.
We encourage you to review this Privacy Policy periodically. Where significant changes are made, we will take reasonable steps to notify you.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns about how we handle your personal data, please contact us:
Paramount Space Cleaning Services Coventry, West Midlands United Kingdom Email: hello@paramountspacecleaning.co.uk Telephone: +44 2475 313009 Website: www.paramountspacecleaning.co.uk